Return Policy

Returns are possible within 30 days:

• The products must be in their original condition and have the original labels and tags attached.
• The packaging must not be damaged and must be in its original condition.
• The items to be returned must not show any signs of use.

Please note: If the returned items do not meet these conditions, unfortunately we cannot process your return. We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

Always make sure that your package has a Track & Trace code. Lost returns will not be refunded if there is no proof of shipment with a Track & Trace code. Returning by post without a Track & Trace code is at your own risk. As a customer, you are responsible for the cost of returning the goods.

As soon as we have received your return, we will inform you by email that we have received it. Within a few days after processing your return, we will refund the purchase amount to your account.

Cancellation of orders

You can only cancel your order within 5 minutes of placing it. After 5 minutes, our orders are stopped in the processing stage and after that, cancellation is unfortunately no longer possible.

To cancel your order, please contact us after placing the order at support@hausofmode.co after placing the order.

Returns are always at the sender's risk, and return shipping costs will not be refunded.

Wrong item or wrong size?

If you received the wrong item or the wrong size, you will receive the correct item free of charge!

Refund

On average, we process refunds for returns within 3-5 business days once we have received them.